Welcome to Crosshouse Medical Practice.
Our aim is to improve the health and wellbeing of the local community through the delivery of safe, effective and compassionate primary care services.
Our website contains a range of health information and resources, along with practical information on visiting the surgery.
We hope you find the website useful and informative, and welcome your feedback and suggestions.
Useful Shortcuts
Has your Clinician asked you to send us something?
Please see our guidance on how to best take pictures before submitting
Click Here to go to the Patient Upload Form to send it to us
Vaccination Programmes
All vaccinations are being co-ordinated by NHS Ayshire and Arran please visit the following websites for more information
Flu Vaccines
https://www.nhsaaa.net/services/services-a-z/flu-vaccine/COVID-19 Boosters
https://www.nhsaaa.net/coronavirus-covid-19/covid-19-vaccine-programme/This year all Seasonal Flu and COVID-19 Booster vaccinations are being adminstered by NHS Ayrshire and Arran.
We are unable to assist with appointments or bookings.
For more information on how to obtain your vaccines please visit the following websites-
Flu Vaccines:
https://www.nhsaaa.net/services/services-a-z/flu-vaccine/
COVID-19 Boosters:
https://www.nhsaaa.net/coronavirus-covid-19/covid-19-vaccine-programme/
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Crosshouse Medical Practice has partnered with Holly Health to offer patients 6 months of free habit coaching (to help sleep, exercise, eating and mental wellbeing).
The app may serve as an extra tool to help feel physically and mentally better.
You can sign up here: http://hly.app/crosshouse_gp
What is the small habits approach?
The small habits approach involves making small but consistent changes to our daily behaviours. Holly Health supports individuals to prioritise, achieve, and sustain new healthy habits across a range of health and lifestyle areas, covering nutrition, relationship with food, sleep, mental wellbeing and movement. Importantly, the service provides personalised recommendations on which habits are likely to work best for you.
Why is the small habits approach better than other approaches?
Most of our overall health is defined by the tiny actions we take throughout each day, like what we eat and drink, when we go to bed, how long we sit down for, and how much exercise we get. Around 60% of our daily actions take place without us thinking (i.e. subconsciously). In order to improve our overall health over the long term, we need to address our subconscious habits.
However, many of us take an 'all at once' approach to health improvements, for example, going on a restrictive diet, or planning to go to the gym every day, as a new year's resolution. The problem with these intense approaches is they are rarely sustainable. Studies have shown again and again that the best way to make lasting changes to our health, is to make small, consistent changes, which can be kept up indefinitely. Holly Health makes this sustainable approach doable and way more fun!
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Looking for helpful resources created for young people, carers and professionals help support your mental health and well-being.
CAMHS Resources was created for to pool together lots sources across the internet for mental health and well-being that you may find helpful.
https://www.camhs-resources.co.uk/
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Our staff should be able to come to work without fear of violence,
abuse or harassment from patients or their relatives.
We operate a Zero Tolerance Policy with regard to violence, abuse, harassment, threating language and unacceptable or unreasonable behaviour towards our staff.
The Practice has the right to remove patients with immediate effect, in order to safeguard practice staff, patients and other persons.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.
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With the developing trend of patient’s use of Social Media services to comment on the Practice and members of the team we would ask that if you have a complaint about our service you report this to the Practice Manager using our complaints procedures.
The practice always investigates and responds to any complaints made.
Ethical Social Networking
The Practice team never use social media to discuss individual patients or their care. We kindly ask that any issues or requests you have are brought to the attention of the Practice Manager, rather than Social Media since it is likely your concerns will not be addressed.
Note that we reserve the right to remove a patient from the surgery list and report them to their social networking service if they are found to have made libellous statements or defamatory comments about the surgery or a member of the practice team.
The legal definition of defamation is:
"any intentionally false communication, either written or spoken, that harms a person’s reputation; decreases the respect, regard, or confidence in which a person is held; or induces disparaging, hostile or disagreeable opinions or feelings against a person."
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The team at Crosshouse Medical Practice would like to welcome Anne-Marie to our expanding team!
Anne-Marie is a Mental Health Practitioner with lots of experience and expertise.
She is here to help with any of your mental health and wellbeing concerns.
Hello my name is Anne-Marie Taylor, Mental Health Practitioner within your GP practice.
I have been a qualified mental health nurse for 17 years.
My nursing career begun at the Priory Hospital Glasgow, working within general psychiatry, drug and alcohol and also the eating disorder unit.
I then moved to East Ayrshire Community Mental Health Team. Where I worked as a CPN.
Now I am working within the practice to assess your mental health and wellbeing concerns.
It’s my job to offer either a face to face or telephone appointment to assess your current concerns and direct you to the most appropriate service/resource that will help you address these.
If you wish to have a chat about any of your concerns please contact the practice team who are always happy to help you get in touch.
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We would like to welcome to the practice Susan Muir a Welfare Advisor who is able to provide assistance to our patients with benefit claims, provide information for financial worries and other hardships.
If you think you are entitled to more benefits or are struggling with costs and would like to speak to Susan please contact us on 01563825200 and we can arrange this for you.
All contact with Susan is confidenial.
Click the link below to see Susan's Poster
View AHP_Poster
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Thank you to everyone who took time to complete our survey back in January.
We received lots of feedback from you all which we have went over and reviewed.
This included lots of words of encouragement and points which you feel need addressed by us.
We know that online surveys are not the best for everyone.
Unfortunately at the time this was our main option of collecting results in such a large number.
We aim to address this in the future.
For your information we have included the results of the survey below.
Click here to view the results of the Patient Experience Survey - Jan 23
Copies of our survey results are also available for viewing at our reception.
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We would like to ask if you are attending the Practice to please continue wear a face mask (unless previously exempt).
This is in line with government guidance which states:
Any individual visiting or attending an acute adult hospital, community hospitals and primary care premises, are strongly recommended to wear a face covering.
We thank you for continuing to do so as this will continue to help prevent spread to any vulnerable or ill patients who are visiting.
For more information please see https://bit.ly/39nfdIM
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From the 1st of April 2022 if you require assistance regarding coronavirus or think you have coronavirus please contact NHS24 on 111
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The practice are pleased to announce that we are starting the move to a fully digital future.
This will mean where possible that you will begin to see more contact from us via text messages, emails and other forms of digital correspondence and less paper through your door.
Digital correspondence is faster, more secure and also good for the environment.
Most methods of digital correspondence allow for two way communication which means you will also be able to send information to us also without a visit to the practice.
We are presently looking at ways in which digital correspondence can improve your patient experience and we will always ensure that your information and any communication is kept secure and private.
We will always inform you of changes to how we communicate with you but we would like to give you the opportunity at this time to opt-out of being included in our vision for the future.
If you do not wish to be included in any new digital correspondence please contact us or inform your Receptionist to be excluded, please note that we will check with you regularly in case you have changed your mind.
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NHS Ayrshire and Arran’s
Musculoskeletal (MSK) website
Do you have joint, muscle or back pain?
Do you want quick access to the right self management information and video exercises?
Then there are easy ways to access the new Ayrshire and Arran Musculoskeletal (MSK) website
- You can use the link below:
http://www.nhsaaa.net/allied-health-professionals-ahps/musculoskeletal-service/ - Use a Search engine –
- Step 1 type: NHS Ayrshire and Arran MSK
- Step 2 click on: NHS – Ayrshire and Arran – Musculoskeletal Service
Once you are on the website simply select the body part icon which will then take on you to the information and advice required.
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In April 2020, the Minor Ailment Service which has been delivered by community pharmacies since 2006 will be replaced with the new Pharmacy First Service.
The Scottish Government’s Programme is committed to increase access to community pharmacy services by developing and implementing a redesigned minor ailment and common conditions service available to all.
Increasing access to community pharmacy as the first port of call for managing minor illnesses and supporting self-management of stable long term conditions in and out of hours and to improve pharmaceutical care and contribute to the multi-disciplinary team.
It is intended that the redesigned service will replace the current Minor Ailment Service and current Pharmacy First services and will commence in all community pharmacies from April 2020.
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