This Practice endeavours to provide the highest standard of patient care, respecting patients’ rights to privacy, confidentiality and to be kept fully informed at all times during consultation and treatment and to involve patients in decisions about their care.

This will be achieved by working together. Help us to help you.

We expect patients to be polite to Practice staff, to request home visits only when necessary and to inform the Practice if an appointment cannot be kept so that it may be offered to someone else.

As a patient it is your responsibility to:

• Ensure you attend any appointment at the surgery and arrive on time.
• Cancel an appointment at least 24 hours in advance if you can.
• Ask any questions if you are unsure about anything.
• To follow the advice given to you by your Doctor or Nurse.
• Ensure all children are accompanied by an adult.
• Look after your health.
• Treat staff with dignity and respect.
• Follow practice rules for example, switch mobile phones off whilst in the surgery building.
• Immediately advise the practice of any change of address and telephone number (including mobile phone number) to allow the practice to contact you if needed.
• Advise the practice of any special needs that you may have including the need for an interpreter if you have communication problems

Violence and Aggresive Behaviour

The Practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing/swearing, physical contact and/or aggressive gestures.
The Practice will immediately remove from the Practice list any patient who is aggressive towards any member of the Practice team or other person on our Premises or who damages our property.

We will always involve the Police.