As a patient you have the right to:

• Join the practice of your choice in the area where you live following acceptance by the practice.
• Access the practice information booklet which provides information on the practice including times of consultations.
• Access an urgent appointment as quickly as is required to deal with your symptoms.
• Receive clear information about your treatment.
• Participate in discussions about your treatment during your visit.
• Privacy.
• Be treated with dignity and respect.
• Make a comment or complaint if you are not happy.
• See your GP medical records following a request to the practice.

Suggestions and Complaints

The Practice has developed a policy for complaints and welcomes suggestions.